I’m just wondering that if i change the tariff to O2 Unlimited (the same as what I have at the moment) will I still get the Unlimited Internet Bolt?

Thanks.

they sold me a contract on the understanding it was an upgrade.
but when i called to query they said u now have 2 contracts.

1 with o2 and 1 with carphone.

i was LIVID.
i spoke to retensions on o2 direct.
they GAVE me a money off deal to keep my number for a year with no phone
after which a sales person cold called me about iphone.
luckily i did research and was interested.
the pains in the rectum still messed up.
luckily propper o2 sorted it out.
so i upgraded to o2 and got out of a carphone contract.

it wasnt a cheap option but in my situation, it was the best damn thing i’d done as revenge to a company who cared less.

but i can say i am impressed with 3g.
modded myne to hell and back.

now that 3.0 os is out im thinking of what to sort for the firmware mods i made (logo’s and ssh ability for my ubuntu playback of music abilities the easy and secure way)

never get a contract with carphone if they say yes you can upgrade
(UNLESS its so u can get back to the provider in question,
cutting out the middle company.)

just thought id say my peice

No I agree being aggressive helps nobody. Personally I know I’m more inclined to go the extra mile for someone when they are courteous even if they are obviously frustrated.

Until I came to O2 I had to change networks every year. Thankfully O2 were more sensible with loyalty deals come renewal time, lets hope the step up to the plate again this time. You have to play the game though.

Some of the conversation I’ve had are simpley farcical. Something along the lines of:

Me: I can get X handset with X min for £40 a month with orange.

O2: We can offer you the same deal for £45 a month.

Me: With all due respect you relly dont seem to be grasping this concept. Why on earth would I pay you £5 more a month more for the same deal when Ive been a loyal customer. If anything you should be giving it to me a little cheaper.

In the end I wont move because I’ve specifically been waiting for this new iphone and its not available on any other network.

I will however play the game and give them grief until the bitter end obviously

I’m still keeping my fingers crossed for a call from retentions at some point.

But, I do get the feeling that O2 are sticking to their guns on iPhone pricing. There’s been no backtracking to date from any customer service, marketing, or anyone else they’ve wheeled out to talk about this.

Let us know what happens.

I’ve been an O2 customer for 5 years and have always had some kind of Loyalty discount when upgrading.

Not this time though or so O2 have told me, there will be no discount of the handset price even for existing customers who’s contract has expired.

I’ve requested my PAC code. I have had to do this every year to get a better deal when upgrading. They were supposed to text it to me within 2 hours but its been 5 and it still hasn’t arrived.

It will be interesting to see if they back down and I get a phone call from the retention team some time, or they stick to their guns.

I don’t want much but I expect £100 off the handset, as I have with every other handset. Their argument is the prices are set by apple.
Obviously O2 make money on this deal as well and it makes sense to give something back to loyal customers instead of alienating them.

It is annoying though that the french government accepts that mobile phone companies / networks do not treat their customers fairly whereas our government just allows them to do whatever they want. But i guess British MPs are too busy lining their own pockets to care 😉

I also feel that Nokia and others should step up their game. For me the iphone / app store etc is miles ahead and they don’t offer a decent alternative to Apple / O2.

Where there is little or no competition customers always loose out. But in this case Apple will also loose out because people can’t (realistically) upgrade.
The mobile phone market is odd!! I read on another forum that when you buy a car it isn’t subsidized by a particular fuel supplier. The idea of buying a BMW and having to buy Shell diesel seems totally ridiculous but that’s sort of what happens with mobile phones. Personally I would like to buy a phone for the going price, get a sim that works on any network and then route my calls via the network that offers the best reception / price!

Whats even more annoying for me is that at my home I can only get reception with 02 so i am stuck with them! haha