James Burland

Apple Store after sales service

A couple of years ago my Nokia N93 took some damage to one of the microphones, after a visit to my local Nokia Service Center I patiently waited for my beloved N93 to return to all shiny and new. I waited, I waited some more, phoned the service centre and was told to wait a bit longer. Eventually, after a mere 3 months, my phone was returned to me. Imagine my anger to discover that there was no improvement, the microphone was still obviously broken. After a 20 minute chat with a manager and another 4 days wait the phone was replaced.

After such a bad experience I was not looking forward to my trip to the Apple Store yesterday. With 2 broken iPhones in hand I approached the Genius Bar of the Southampton store.

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Mellow yellow? iPhone 3G screen issue considered

Whilst some iPhone 3G owners have barely noticed the warmer hues of the new screen, others it would seem are becoming quite upset. In this video I take a quick look at the difference in colour temperature between both devices. What do you think? Is this something that Apple should ‘fix‘, or do you see this as an improvement on last year’s model?

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Why multi-touch matters

Multi-touch. Most people’s first introduction to this futuristic user interface was the 2002 Spielburg movie, Minority Report. Manipulating a computer generated 3D environment with ease is where multi-touch comes into its own. For many, seeing Tom Cruise’s character flip and spin those images around was a kind of eureka moment, a realisation of how things might be ten years from now. What we didn’t quite know at the time was how we would get from the humble computer mouse to that super-slick UI. Did we ever imagine that it would be a phone?

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